1. Introduction
Thank you for shopping with Artisan Book Publishing Ltd. This Refund and Returns Policy outlines the conditions under which we offer refunds and returns for our digital products (eBooks). Please read this policy carefully before making a purchase.
2. Digital Products (eBooks)
All products sold on our website are digital eBooks. Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges for any digital products once they have been purchased, except in the cases outlined below.
3. Defective or Not as Described Products
If you believe that the eBook you purchased is defective or not as described, please contact us at info@artisan-publishing.com within 14 days of the purchase date. Provide detailed information about the issue, including your order number and a description of the problem. We will review your request and, if the product is found to be defective or not as described, we will issue a refund or provide a replacement at no additional cost.
4. Download Issues
If you experience issues downloading your eBook, please contact us at info@artisan-publishing.com for assistance. We will work with you to resolve any technical problems and ensure that you can access your purchased eBook.
5. Duplicate Purchases
If you accidentally purchase the same eBook more than once, please contact us at info@artisan-publishing.com with your order numbers. We will review your request and, if duplicate purchases are confirmed, we will issue a refund for the duplicate purchase(s).
6. Unauthorized Transactions
If you suspect that your purchase was made without your authorization, please contact us immediately at info@artisan-publishing.com. We will investigate the matter and take appropriate action, which may include issuing a refund if unauthorized activity is confirmed.
7. How to Request a Refund
To request a refund, please follow these steps:
- Contact us at info@artisan-publishing.com within 14 days of the purchase date.
- Provide your order number, a detailed description of the issue, and any relevant supporting information.
- Our customer service team will review your request and respond within 5 business days.
8. Processing Refunds
If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
9. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
- Email: info@artisan-publishing.com
- Artisan Book Publishing Ltd., 128 City Road, EC1V 2NX, London, United Kingdom
Thank you for shopping with Artisan Book Publishing Ltd. We appreciate your business and are committed to providing high-quality products and excellent customer service.